Frequently Asked Questions

At this time, all sessions are conducted virtually via telehealth. Teletherapy allows for increased scheduling flexibility and saves clients time. While it may be intimidating at first, teletherapy is just as effective as in-person therapy and offers a safe and confidential space for you to speak freely. Many clients find that teletherapy is very similar to in-person therapy and just as effective. We will help you assess whether teletherapy is the right fit for you during your complimentary consultation. 

Everyone’s experience is different in therapy. When meeting with your provider for the first time, you will spend the initial session discussing your background, main concerns, and goals for therapy. They will take notes and work with you to determine an appropriate plan of action. Then, you’ll be given the opportunity to ask your provider any questions and determine if you’d like to make a next appointment. There is no pressure to make a next appointment – this is all about finding the right fit for you.

Our providers integrate modalities to meet your individual needs and offer a combination of supportive reflection and psychoeducation. Sessions should feel like a collaborative conversation between you and your provider. 

Depending on your insurance coverage, there may be out of pocket costs such as co-pays or co-insurance for which you will be responsible. Please see the cost/insurance page for more information, and contact your insurance carrier. We are unable to answer plan-specific questions, so please refer to your insurance carrier for all questions regarding coverage.

We currently accept the following plans:​

• Quartz

• Dean/SSM Health/Medica

• Cigna

• Optum

• Aetna 

If you decide to not to use insurance or are unable to use insurance, we off private-pay options, billed at the hourly rate. All out-of-pocket payments are collected after each session. We do not offer a sliding scale at this time. 

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Fees are subject to change. 

All therapy sessions are 50-55 minutes unless otherwise indicated by your insurance company. You and your provider will determine how frequently to meet based on your needs. Some clients choose to meet weekly to begin with and then meet less frequently as they progress in therapy.

We require 24 hours advance notice for any cancelations. It’s important that we share a mutual respect for each other’s time. When given enough notice for cancellations, our providers may be able to offer clients more options for scheduling and be of better service to our clients. All late cancellations will be charged at the hourly rate, which is $250.

Everyone’s needs and experiences are different, so there is no “one size fits all” rule. Some clients are looking for short-term therapy to address acute issues and others benefit from ongoing therapy to address broader issues. We will assess your goals for therapy and work together to determine what works best for you. You are an active participant in the therapy process, so your voice and reflection matters regarding your treatment.

Email is the most effective way to reach your provider between sessions, as they are often in session and cannot always answer the phone. For non-urgent emails like scheduling inquires, will respond to within 2 business days. 

Modern Therapy Madison is not a crisis clinic. If you need immediate support, please call 911. You can also reach the national crisis line by dialing 988 or contact the Dane County Crisis line at (608) 280-2600.